Shipping

We ship within the United States only. We do not ship to Puerto Rico, US territories or international addresses.

RATE

$9.99 flat, standard ground. Free on orders over $100.

DELIVERY:

4 to 7 business days after your order ships.

TRACKING:

You’ll get a tracking number by email when your order heads your way.

LOST OR STUCK IN TRANSIT:

Email hello@miunae.com and we’ll sort it.

Returns

Because skincare is a hygiene product, we accept returns only on unopened, unused items.

UNOPENED PRODUCT:

Return within 14 days of delivery for a full refund. Must be sealed and in original condition. You cover return shipping.

OPENED OR USED PRODUCT:

We can’t take it back. Once a jar or bottle is opened it can’t be resold, for hygiene reasons. This is standard across skincare.

DAMAGED, DEFECTIVE OR WRONG ITEM:

This one’s on us. If your order arrives damaged, defective or incorrect, email hello@miunae.com within 14 days of delivery with a photo. We replace it or refund it in full, shipping included.

TO START A RETURN:

Email hello@miunae.com with your order number. Refunds go to your original payment method once we receive and inspect the item.